Designing Human-mediated AI Guidance: Ready Together for Personalized Family Emergency Preparedness
2608.19950

Authors

Dimitri Ognibene,Nini Kurashvili,Yana Ivanchenko,Greta Schiavo,Cansu Koyuturk

Abstract

Artificial intelligence (AI) systems are increasingly used across domains to provide personalized information, recommendations, and decision support. However, in some contexts, AI-generated information may not be suitable for direct delivery to the final recipient.

Instead, it may need to be interpreted, adapted, and communicated by a human who understands the recipient's needs, emotional state, and situational context. Human-AI interaction research has given less attention to situations in which a more knowledgeable human acts as an intermediary between an AI system and a less experienced or less informed recipient.

We introduce the human-mediated AI guidance framework and explore it through Ready Together, an AI-supported family emergency preparedness system in which parents mediate AI-generated content for their children. The system is designed to provide personalized guidance and support parents in making emergency preparedness more interactive and understandable through guided activities and family-centered learning.

The system design was informed by a qualitative, design-oriented research process involving semi-structured interviews and co-design activities. Findings identified challenges in family emergency preparedness, including difficulty discussing emergencies with children, uncertainty about providing appropriate explanations, and a preference for interactive learning activities.

These findings informed the design of an interactive prototype, subsequently evaluated through a pilot study and a heuristic evaluation. Participants responded positively to the personalized recommendations and practical activities.

Preliminary findings suggest that human-mediated AI guidance may support context-sensitive family preparedness while preserving parents' responsibility for interpreting, adapting, and communicating AI-generated information.

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